How to Contact SASSA Support — Phone, SMS, Email, Office Locations
Need to speak to SASSA about your SRD R370 Status or payment?
This guide shows all official ways to contact SASSA — safely.
Official SASSA Contact Details
SASSA Call Center (Toll-Free)
0800 60 10 11
Hours: Monday–Friday, 08:00–16:00
Speak to an agent.
Check status.
Update contact details.
Ask about payment delays.
SASSA Email Support
- Response time: 5–10 working days
- Best for non-urgent queries
SASSA SRD R370 Portal
- Check Status
- Update Banking Details
- Reapply Monthly
- Submit Appeal
SMS & WhatsApp Support
- WhatsApp: 082 046 8553 → Send “Status” or “Help”.
- SMS: Notifications sent automatically if you opt in via Portal.
How to Check SASSA SRD R370 Status
SASSA Local Offices
Visit your nearest SASSA Office for:
- Identity verification issues.
- Updating phone number.
- Grant application support.
- Submitting documents in person.
Find offices: https://www.sassa.gov.za
Safety Tips — Avoid Scams
Only contact SASSA via official channels listed above.
Never pay anyone to “speed up” your application.
Never share OTPs or bank PINs.
