How to Contact SASSA Support — Phone, SMS, Email, Office Locations

Need to speak to SASSA about your SRD R370 Status or payment?
This guide shows all official ways to contact SASSA — safely.

Official SASSA Contact Details

SASSA Call Center (Toll-Free)

0800 60 10 11
Hours: Monday–Friday, 08:00–16:00

Speak to an agent.
Check status.
Update contact details.
Ask about payment delays.

SASSA Email Support

[email protected]

  • Response time: 5–10 working days
  • Best for non-urgent queries

SASSA SRD R370 Portal

https://srd.sassa.gov.za

  • Check Status
  • Update Banking Details
  • Reapply Monthly
  • Submit Appeal

SMS & WhatsApp Support

  • WhatsApp: 082 046 8553 → Send “Status” or “Help”.
  • SMS: Notifications sent automatically if you opt in via Portal.

How to Check SASSA SRD R370 Status

SASSA Local Offices

Visit your nearest SASSA Office for:

  • Identity verification issues.
  • Updating phone number.
  • Grant application support.
  • Submitting documents in person.

Find offices: https://www.sassa.gov.za

Safety Tips — Avoid Scams

Only contact SASSA via official channels listed above.
Never pay anyone to “speed up” your application.
Never share OTPs or bank PINs.

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