How to Update SASSA Banking Details — Fix “Bank Details Pending” Status (2025 Guide)
Seeing “Bank Details Pending” on your SASSA SRD R370 Status Check?
This means your grant was approved — but SASSA cannot pay you until your bank details are correctly verified.
Here’s exactly how to update your SASSA banking details — step by step.
What Does “Bank Details Pending” Mean?
- Your SRD R370 grant has been approved
- But SASSA has no verified bank account on file
- They cannot pay via cash — only via verified bank account (or Post Bank card in some cases)
Common reasons:
- No bank details submitted during application
- Previous account closed
- Mismatch in ID number vs. account holder
- Incorrect bank account number / branch code
How to Update Your Banking Details — Step by Step
Visit the Official Portal
Scroll to: “How do I change my banking details?”
Enter Your South African ID Number
SASSA will send an SMS to your registered phone number.
Follow the SMS Link
You will receive a secure, unique link (expires after 30 minutes).
Provide Your Banking Details
- Bank Name
- Account Holder Name → must match your ID Number
- Account Number
- Branch Code
⚠️ Important: You must be the sole owner of the bank account. Third-party accounts are not accepted.
Submit & Wait for Verification
- SASSA sends your details to your bank for verification
- This takes 5–7 working days
- Once verified → your status will update to Approved with Payment Date
Common Banking Detail Errors (and How to Fix Them)
Problem → Bank details still pending after submission?
Here are top reasons:
| Issue | Solution |
|---|---|
| Wrong account type (savings vs. cheque) | Select correct account type |
| ID and bank account mismatch | Use account in your name only |
| Incorrect bank number | Double-check with your bank |
| Old / inactive account | Provide new, active account |
If problems persist → contact SASSA Call Center: 0800 60 10 11.
Can I Change My Bank Details Later?
Yes — you can update them at any time on the portal.
Tip: Update them before reapplying each month to avoid delays.
When Will I Be Paid After Updating Bank Details?
- Once verified, you will see “Approved” + Payment Date in your SASSA Status
- Payments usually reflect in your account within 7–10 days after approval
How to Check SASSA SRD R370 Status
Final Tips for Success
- Use an account in your name
- Ensure your phone number is correct (you need the SMS link)
- Update details as soon as possible to avoid delays